This policy explains what the Doorstep web application and the Doorstep Chrome extension collect, how we use it, and what we do not do with your data. It applies to every agency and every user of Doorstep.
Doorstep is a real-estate CRM operated by the Doorstep team for Georgian real-estate agencies. If you have questions about this policy or your data, contact us at hello@doorstep.agency.
When an agency signs up and creates users, we store:
The Doorstep Chrome extension runs only on these sites:
myhome.ge and its supporting subdomains (statements.myhome.ge, statements.tnet.ge, api-statements.tnet.ge, static.my.ge).ss.ge and home.ss.ge.doorstep.agency.On a real-estate listing page, the extension can:
The extension does not run on, read from, or send data to any other website. It acts only in response to explicit user clicks.
Agency owners and managers can connect their own AI assistant (such as Claude or ChatGPT) to Doorstep. The assistant can then read reports about their agency or team — performance, goals, commissions, meetings, listing counts and activity — and passes them to that AI provider under the owner's or manager's own account and that provider's terms. The connection is read-only: it cannot change anything in Doorstep, and phone numbers, client names and email addresses are never shared with it. It is off until an owner or manager connects it, and can be disconnected at any time in Settings.
Application data is hosted on Supabase in Frankfurt (eu-central-1), encrypted in transit (TLS) and at rest. Uploaded files (photos, logos) are stored in the same region. Social-media credentials have an additional layer of Fernet encryption on top of the database encryption, with the decryption key held on the application server, not in the database.
We retain your agency's data for as long as the agency account is active. If your agency offboards, data is deleted within 30 days of the account being closed, except for closed-deal records which may be retained in anonymized form for statistical purposes. You may request full deletion of your personal records at any time by emailing the address below.
You can access, correct, or export your own data at any time from inside the app. To request deletion of your user record, transfer of data to another system, or further information about how your data is processed, contact hello@doorstep.agency. We respond within 14 business days.
If we materially change this policy, we will update the "Last updated" date at the top of this page and notify account owners by email. Continued use of Doorstep after a policy change constitutes acceptance of the revised policy.